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For years, investigators within the Florida Department of Children and Families (DCF) worked with one hand tied behind their backs. As productive as they were in the field, they were forced to squander untold time and energy after returning to the office.
The problem was reporting each day's work. After each client meeting, handwritten notes were typed into final form and filed for future reference. Typing took time, and the two-part process -- from handwritten transcripts to typed documents -- imperiled accuracy.
A solution is emerging to enable reporting efficiency. Since July 2008 the department has been deploying voice recognition technology, designed to let fieldworkers dictate their notes while in the field. Software converts the dictation into typed copy, letting investigators spend more time on the road. Once back in the office, the fieldworker plugs the dictation device into a PC and gets a printed report.
The system has transformed Lisa Brooks' job. A child protective investigator with three and ...Continue Article...
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