E-Government / Serving the Citizen News and Articles

Web Self-Service Helps 311 Call Centers Reduce Load

Add to My GT: Jun 13, 2008 - Online 311 applications ease burden on overworked call center operators.

Governor Rell Announces Innovative Ideas Initiative Add to My GT:

Jul 23, 2008 - "Ideas that we use will not only get public recognition -- they will be eligible for cash awards as well."

Pennsylvania Unveils State Government Contracts Online Database Add to My GT:

Jul 23, 2008 - When searching for a contract, the Pennsylvania Contracts e-Library will also provide links to any related contracts.

Texas Election Management System Works out Flaws Add to My GT:

Jul 22, 2008 - Texas' new centralized voter database will streamline elections records, but some county election managers lost faith after the rollout.

Austin Web Portal Ready for Redesign Add to My GT:

Jul 22, 2008 - Austin gauged citizen preferences before redesigning the city's portal.

Electronic Health Records Gaining Impetus Add to My GT:

Jul 22, 2008 -

Seminole to Tap Salty Aquifer For Drinking Water Add to My GT:

Jul 22, 2008 - Normal 0

Freedom of Information Standards Failed by 38 States, Says Report Add to My GT:

Jul 21, 2008 - "Citizens have little to no recourse when faced with unlawful denial of access under their state's FOI laws."

Virtual Alabama Wins Another Award Add to My GT:

Jul 18, 2008 - A computerized database of information superimposed on satellite imagery and aerial photography of all 67 counties.

"Learn Computers or Goodbye," Says Russia's New President to Government Employees Add to My GT:

Jul 17, 2008 - A more advanced kind of electronic government will be developed in the Karelia region soon.

Local Government Group Forms to Promote 311/CRM Add to My GT:

Jul 17, 2008 - 311 service is making it easier for citizens to connect with their local government when they need help.

Hennepin County, Minn., Gains Support for E-Government Initiative Add to My GT:

Jul 17, 2008 - "Hennepin County is taking a proactive and modern approach to service delivery that will evolve with the needs of constituents..."

Digital Governance Award Winners Announced Add to My GT:

Jul 17, 2008 - Local government innovation, creativity and leadership.

$8 Million in Grants to Help Public Libraries Improve Free Computer Access Add to My GT:

Jul 15, 2008 - Four out of five public libraries say they don't have enough computers to meet their community's needs.

Administrative Office of the Courts of California Awards Contract to Enhance Web Experience Add to My GT:

Jul 14, 2008 - "The AOC is working to ensure that judicial branch Web sites adequately serve the needs of a broad range of users, including the public, judges, court executive officers, court professionals, AOC staff, justice partners and clients statewide."

Scammers Use E-Mail and Fax to Pose as IRS Add to My GT:

Jul 14, 2008 - In 2008 so far, taxpayers have reported about 1,600 phishing incidents to the IRS.

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